Privacy Policy

 

Privacy & Cookie Policy

This policy explains how TRC collects, uses, and protects your data when you visit our website, use our transfer services, or interact with our live chat.

1. What are Cookies?

Cookies are small text files stored on your computer or mobile device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies contain data, not code, meaning they cannot carry viruses or install malware on your device.

2. How We Use Cookies and Services

We use both first-party and third-party cookies on this website for the following purposes:

A. Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

B. Analytical Cookies (Google Analytics)

We use Google Analytics to monitor website traffic and analyze how visitors interact with our pages (e.g., number of visitors, traffic sources, and viewed pages).

  • Privacy Level: We configure Google Analytics to anonymize your IP address. This statistical data is aggregated and completely anonymous, meaning it cannot identify you personally.

C. Live Chat Cookies (tawk.to)

To offer real-time customer support, our website integrates the tawk.to live chat platform.

  • Data Collected: If you use the chat, tawk.to may collect your IP address, browser type, and any personal information you voluntarily provide (such as your name, phone number, or email address to process your transfer request).
  • tawk.to places functional and tracking cookies on your device to remember your chat history and recognize you on return visits. For more details, please consult the tawk.to Privacy Policy.

4. How to Manage and Control Cookies

You have the right to decide whether to accept or reject cookies.

  • Cookie Consent Banner: When you first visit our website, a banner will ask for your explicit consent to use analytical and live chat cookies.
  • Browser Settings: You can configure or change your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted. To learn how to manage cookies on your browser, use the “Help” menu within the browser or visit www.allaboutcookies.org.

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data collected via our contact forms or live chat:

  • Access & Rectification: You can request a copy of your data or ask to correct it.
  • Erasure (“Right to be forgotten”): You can request that we delete your personal data.
  • Restriction & Objection: You can object to or restrict the processing of your data.
  • Data Portability: You can request a transfer of your data to another provider.

 

What information do we collect and how do we use it?

In order to process your booking we do require certain information. This will include the name of the person making the booking, address, telephone number, email address, and your credit card number and expiry date. We also need to establish your flight details, destination resort and accommodation.All of this information is collated for different reasons. Obviously we need to establish your holiday details to ensure your taxi is waiting for the correct flight and knows which hotel to take you to. Your telephone/Email address are required in order to send your booking voucher and contact you in the unlikely event of any changes prior to departure. We need your address to assist in processing your credit card transaction as proof of authentication helping prevent any potential fraudulent activity. The Credit card details will be handled securely to ensure confidentiality. SSL (Secure sockets layer) encryption is employed to ensure sensitive data is protected.  Transfers-Rome-Civitavecchia.com collates your information solely for the purpose of making your booking.

The personal data collected will not be disclosed or communicated to third parties who have no right to use them, therefore they can be forwarded to local suppliers only according to the correct execution of the transfer, furthermore the credit card details will be communicated to local suppliers only in case of “no show” on your part. (Read terms and conditions)
The data collected are only used for the following purposes:
a) Make offers / transfer services / sightseeing tours;
b) Send news about offers and/or services available on the website www.transfers-rome-civitavecchia.com
c) Periodically send emails about promotions, initiatives and business communications;
d) Use the phone number provided to contact in case of need during the service provision;
e) By the local supplier to correctly carry out the booked transfer.